Return and Refund Policy

Last updated: 12 September 2026

Made-to-order products

Every Gumshoe product is made especially for each order. This helps us avoid overproduction and unnecessary waste.

Except where you have a statutory right to cancel or return an order, we do not offer voluntary returns, refunds or exchanges for changes of mind, incorrect size selections or colour preferences.

Please check the product description and size guide carefully before ordering.

UK and EU cancellation rights

If you are a consumer in the United Kingdom or European Union, you may have the right to cancel an online purchase of a non-personalised product within 14 days of receiving it, without giving a reason.

To exercise this right, contact us within 14 days of delivery. You must then return the product within a further 14 days.

You may inspect and try on the product as you would in a physical shop. Please return it unwashed, unworn beyond reasonable inspection and, where reasonably possible, in its original packaging. We may make a reasonable deduction if unnecessary handling has reduced the product’s value.

You are responsible for the cost of returning a change-of-mind purchase. We recommend using a tracked service, as the product remains your responsibility until it reaches the nominated return address.

Eligible refunds will include the product price and the cost of our least expensive standard delivery option. Any additional amount paid for express or upgraded delivery will not be refunded.

Refunds will be issued to the original payment method unless you expressly agree to receive store credit instead. We may withhold the refund until we receive the returned product or evidence that it has been sent.

Personalised products

Products made using wording, artwork, measurements or other specifications supplied specifically by you cannot normally be returned because you have changed your mind.

This exception does not affect your rights if a personalised product is faulty, damaged, incorrectly produced or materially different from what you ordered.

Faulty, damaged or incorrect products

If your order arrives damaged, defective, misprinted or incorrect, please contact us as soon as possible—preferably within 30 days of delivery.

Include:

• Your order number

• A description of the problem

• Clear photographs of the product and packaging

• A photograph of the shipping label, where relevant

Once reviewed, we will provide an appropriate remedy, which may include a replacement, repair or refund. Where the law entitles you to reject the product, any refund will be made to your original payment method and will include applicable delivery and return costs.

This reporting request does not limit any statutory rights or longer legal guarantee period that applies to your purchase.

Exchanges and sizing

Because products are made to order, we do not operate a direct exchange service for incorrectly selected sizes or colours, except where required by law.

Where no statutory return right applies, we may occasionally offer store credit as a gesture of goodwill. This is considered individually and is not guaranteed.

Cancelling or changing an order

Production may begin shortly after an order is placed. Contact us immediately if you need to request a change or cancellation, and we will try to help. We cannot guarantee that an order can be changed once production has begun.

This does not affect any statutory cancellation rights that apply to your purchase.

Starting a return

Please contact us before sending anything back. Our products may be fulfilled by different production partners, so returns sent to the address on the original package—or without prior authorisation—may not be received or processed.

Contact: contact@gumshoe.world

We will provide the correct return instructions and address where a return is accepted.

Nothing in this policy excludes or limits rights that cannot legally be excluded under applicable consumer law.