SHIPPING POLICY

Last updated: 12 September 2026

Made-to-order fulfilment

Gumshoe products are produced especially for each order by third-party print and fulfilment partners.

Most orders are prepared and dispatched within 2–7 business days. Production may take longer during busy periods, public holidays, stock shortages or when an item requires reprinting following a quality check.

Production time is separate from delivery time.

Delivery estimates

Available delivery services, charges and estimated delivery times are shown during checkout.

The total estimated delivery time consists of:

1. Production and fulfilment; and

2. Delivery by the selected carrier.

Delivery estimates are not guaranteed unless a service is expressly described as guaranteed. Unless a different timeframe has been agreed, orders will be delivered within the period required by applicable law.

Please contact us if an order has not arrived within its displayed delivery window.

Fulfilment locations

Products may be fulfilled from different facilities depending on the product, stock availability and delivery destination.

An order containing multiple products may arrive in separate packages and at different times. You will not be charged additional postage solely because we divide an order into multiple shipments.

Shipping confirmation and tracking

When tracking is available, it will be sent to the email address supplied with the order.

Tracking information can take several days to update after a shipping label has been created.

Delivery addresses

Customers are responsible for supplying a complete and accurate delivery address.

Contact us immediately at contact@gumshoe.world if an address needs changing. We cannot guarantee changes after production or fulfilment has begun.

If an order is returned or cannot be delivered because an incorrect or incomplete address was provided, additional production or delivery charges may apply before it can be sent again. This does not apply where the address error was caused by us.

Customs, duties and taxes

International orders may be subject to customs duties, import taxes, processing fees or other local charges.

Where these charges are not collected during checkout, they may be payable by the recipient before delivery. Customs procedures may also delay an order.

Gumshoe does not control charges imposed by local authorities or carriers.

Delayed, lost or damaged orders

Carrier delays can occasionally occur. If tracking has not updated for an extended period or the order appears lost, contact us with your order number.

If an order arrives damaged, photograph the product, packaging and shipping label and contact us as soon as possible—preferably within 30 days of delivery.

We will investigate with the production partner or carrier and provide an appropriate remedy. This reporting request does not limit your statutory consumer rights.

Contact

Gumshoe Music / Hampson Studios
Phil Hampson, sole trader

77 Crown Street
London
W13 7NU
United Kingdom

Email: contact@gumshoe.world
Telephone: 070 2984 7875